Questions about the product, your data, partnerships, press, or early access — we'd genuinely like to hear from you.
| Topic | Typical response | |
|---|---|---|
| General & early access | hello@smartscanhq.com | 1–2 business days |
| Customer support | support@smartscanhq.com | 1 business day |
| Privacy & data requests | privacy@smartscanhq.com | Within statutory timelines |
| Partnerships & press | hello@smartscanhq.com | 2–3 business days |
During early access, support is handled directly by our team by email and through the WhatsApp assistant. We aim to respond within one business day, and we prioritize anything related to the security or privacy of your documents.